Elite Talent Hub LTD is a specialist in permanent staffing solutions for clients globally.
Our client is seeking an experienced Senior Account Manager for a company based in Limerick. (Fully Remote)
Our client is seeking a Senior Account Manager with a strong background in customer service, client retention, and conflict resolution.
Key Responsibilities:
- Build and maintain strong client relationships.
- Conduct business reviews to ensure client satisfaction.
- Attend client meetings to strengthen partnerships.
- Achieve KPIs related to client retention and satisfaction.
- Upsell and cross-sell services.
- Address and resolve client concerns promptly.
- Conduct client satisfaction surveys and performance reviews.
- Monitor service level agreements (SLAs) and flag potential issues.
- Collaborate with internal teams to ensure smooth service delivery.
About You:
- Proven experience in customer service, sales, or a related field, with a strong track record of meeting KPIs.
- Excellent communication and interpersonal skills, with a focus on empathy and adaptability.
- Experience with CRM systems is a plus.
- Strong problem-solving skills and the ability to remain resilient in challenging situations.
- Proficiency in Microsoft Office, particularly Excel for reporting.
- Ability to work independently and collaboratively, with strong time management and multitasking skills.
- Ability to follow instructions and complete tasks efficiently and to a high standard.
- A degree in business, marketing, or a related field is desirable.
- A clean driving license with a willingness to travel for client meetings, conferences, and industry events.
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