Elite Talent Hub LTD is a specialist in permanent staffing solutions for clients nationwide.
Our client is a premier builders' merchant in Ireland, specializing in a comprehensive range of building materials, plumbing products, and DIY supplies. With an extensive network of branches nationwide, they cater to both professional tradespeople and DIY customers. Renowned for their excellent customer service and expert guidance, they offer top-tier products and are a reliable partner for construction and home improvement endeavors across Ireland.
Role Summary
The Branch Manager, reporting to the Regional Manager, is tasked with overseeing the day-to-day operations of the branch. This role involves devising and implementing a business strategy to achieve the branch’s revenue, sales, and service objectives.
Required Knowledge & Experience
- Management Experience: Proven experience in a management role.
- Industry Expertise: In-depth knowledge of hardwoods, softwoods, sheet materials, and other building supplies.
- Supplier Relations: Experience in working with suppliers and manufacturers.
- Technical Skills: Proficient in MS Word and Excel.
- Educational Background: A degree in a commercial field is preferred.
Key Responsibilities
- Customer Service: Lead the sales team to deliver outstanding customer service in-person and via phone.
- Accounting & Technology: Basic understanding of accounting principles and computer operations.
- Sales Collaboration: Partner with sales teams to establish and meet monthly growth targets.
- Branch Growth: Support the Regional Manager in driving branch growth and service excellence.
- Product Expertise: Keep informed about client and competitor offerings to boost sales.
- Performance Enhancement: Improve branch performance across key metrics.
- Operational Support: Assist with customer service tasks to ensure smooth branch operations.
- Leadership: Foster a culture of continuous improvement through coaching and leadership.
- Store Maintenance: Ensure the store is clean, organized, and well-merchandised.
- Policy Compliance: Adhere to all company policies and procedures.
- Administration: Manage branch administration efficiently.
Core Competencies
- Commercial Awareness: Strong business acumen.
- Problem-Solving: Effective issue resolution skills.
- Technical Proficiency: Basic skills in accounting and computer operations.
- People Management: Strong leadership and staff management abilities.
- Teamwork: Effective at collaboration and networking.
- Customer Focus: Excellent interpersonal and customer service skills.
- Communication: Proficient in both written and verbal communication.
- Adaptability: Willingness to learn and adapt.
- Interpersonal Skills: Enjoy working with others, showing tact and diplomacy.
Employment Details
- Contract: Permanent, full-time (39 hours per week).
Benefits
- Bonus
- Car
- Laptop & Phone
- Bike to work scheme
- Company pension