Branch Manager

Our client is a family-owned business with 18 locations across Northern Ireland and the Greater Dublin region. With over 400 employees, our client is recognised as a leading company in their industry, supplying general and specialist building materials, timber, and hardware to the construction trade, DIY sector, and general public. Our client prioritizes excellent customer service, delivered by well-trained and knowledgeable staff, valuing both customers and employees. Additionally, our client has recently acquired a Building Suppliers, which has 7 branches throughout the Republic of Ireland.

Job Type: Full-time

Location: Enniskillen

Role: Branch Manager

Our client is looking for a dedicated Branch Manager to oversee daily operations, including sales, staffing, customer orders, and deliveries, while maintaining top-notch customer service at our clients Enniskillen branch.

Role Overview:

• Oversee daily branch functions.
• Ensure customer needs are efficiently and effectively met.
• Uphold the company's commitment to excellent customer service.
• Drive branch development to meet revenue and sales goals.
• Report to the Group Sales Director.

Key Responsibilities:

• Achieve sales and Gross Profit (GP) targets by promptly and professionally handling customer inquiries.
• Collaborate with the Group Sales Director to drive branch development.
• Enhance branch performance across key metrics.
• Maintain high standards of customer service.
• Ensure adherence to Health & Safety standards and procedures.
• Oversee the health & safety and well-being of branch staff.
• Ensure the sales team delivers professional, friendly, and enthusiastic customer service.
• Build and maintain strong relationships with customers and suppliers.
• Coordinate with external sales representatives on customer inquiries, orders, credit limits, and targets.
• Maintain effective communication with staff and departments to ensure excellent customer service.
• Stay knowledgeable about the company's product ranges and seek training as needed.
• Work with yard/shop stock controllers to maintain stock levels.
• Proficiently operate relevant computer software.
• Participate in trade shows and other events as required.
• Foster a culture of continuous improvement through performance coaching and leading by example.
• Maintain a clean, well-organized, and properly merchandised store.
• Adhere to company policies and procedures, including Health & Safety and Equal Opportunities.
• Participate in training and personal development initiatives.
• Perform other duties as required by management.

Knowledge & Experience Required:

• Previous experience in Builders Merchants Branch Management is highly advantageous.
• At least 5 years of management experience.
• Strong understanding of the construction industry.
• Proficiency in standard software packages, including MS Word and Excel.
• Experience in people management and health & safety.

Essential Competencies:

• Strong commercial acumen and negotiation skills.
• Excellent people management and team-working skills.
• Effective networking and communication abilities.
• Flexibility and willingness to learn.
• Strategic planning and problem-solving skills.
• Dynamic, motivated, and driven to achieve targets.
• Excellent organizational skills and attention to detail.

Benefits:

• Competitive package on offer.
• Access to Company Pension Scheme.
• Opportunities for career advancement.
• Staff Discounts.
• Long Service Leave and Recognition programs.

Hours:  

• Monday – Thursday   7.30am – 5.00pm
• Friday                           7.30am – 4.00pm
• Saturday                     8.00am -12.30pm   (1on 3 off rota)

Salary:   45-50k with a 5k bonus depending on experience.