Branch Manager

Our client is Ireland's leading builders' merchant, providing a wide range of building materials, plumbing supplies, and DIY products. With a nationwide network of branches, they serve both professional tradespeople and DIY enthusiasts. Known for exceptional customer service and expert advice, they offer high-quality products and are a trusted partner for construction and home improvement projects across the country.

Primary Objective

Under the guidance of the Regional Manager, the Branch Manager is responsible for managing daily branch operations. This position requires creating and executing a business plan to meet branch revenue, sales, and service targets.

Knowledge & Experience Required

• Management Background: Prior management experience is crucial.
• Industry Knowledge: Strong understanding of the hardwoods, softwoods, and sheet materials industry.
• Client Relations: Proven experience working with joinery manufacturers and specifiers.
• Technical Skills: Proficiency in MS Word and Excel.
• Educational Background: A degree in a commercial discipline is preferred.

Key Responsibilities

• Customer Service: Lead the sales team to provide excellent customer service both in person and via phone.
• Accounting and Technology: Basic understanding of accounting and computer operations.
• Sales Collaboration: Work with sales representatives to set monthly growth targets and development goals.
• Branch Development: Assist the Regional Director in driving branch growth and maintaining service excellence.
• Product Knowledge: Stay informed about client and competitor products/services to maximize sales.
• Performance Metrics: Enhance branch performance across key metrics.
• Operational Support: Perform customer service tasks as needed to manage branch operations efficiently.
• Leadership: Promote a culture of continuous improvement through performance coaching and leadership.
• Store Management: Maintain a clean, organized, and well-merchandised store environment.
• Policy Adherence: Ensure compliance with all company policies, procedures, and controls.
• Administration: Manage branch administration effectively.

Essential Competencies

• Commercial Acumen: Strong business sense.
• Problem-Solving Skills: Effective at resolving issues.
• Technical Proficiency: Basic accounting and computer skills.
• People Management: Excellent skills in managing staff.
• Teamwork and Networking: Effective team collaboration and networking abilities.
• Customer Service: Exceptional interpersonal and customer service skills.
• Communication: Strong written and verbal communication skills.
• Adaptability: Flexibility and willingness to learn.
• Interpersonal Skills: Enjoy working with people, demonstrating tact and diplomacy.

Contract Type

Permanent, full-time (39 hours per week)

Benefits Include

• Bike to work scheme
• Company pension
• Employee discounts
• Parking available On-site
• Family Friendly Leave benefits